Step 1 ABSENCE FROM WORK
• Immediately employee unable to attend work, and reason given is back pain, employer logs absence with backProActive.
• We assign a care manager to the employee.
TIMESCALE: 1 day
Step 2 SUPPORT PROGRAMME
• The employee receives our Support Pack, which provides information and advice on understanding and dealing with back pain.
• The Support Pack should help the employee to manage the problem and return to working activity.
• absence resolved at earliest stage possible and at least cost
TIMESCALE: 2 - 4 days
Step 3 CONTINUED ABSENCE INTERVIEW • Should the employee not return to work, the backProActive care manager will contact the employee and conduct a brief review to ascertain if further assistance may be beneficial to help resolve the continuing absence.
• The care manager will use our standard questionnaire designed to help highlight continuing problems.
• If the employee indicates that they cannot return to work still, the option of a full assessment with an independent chartered physiotherapist will be discussed.
• The care manager reports the outcome of the review to the employer.
TIMESCALE: 4 - 5 days
Step 4 PROLONGED ABSENCE
(greater than 5 days)
• If prolonged absence is a risk, and if agreed by the employer, backProActive will offer the employee a full and detailed assessment with an independent chartered physiotherapist.
• The back to work review findings will be recorded in an easy-to-follow summary which may be made available to the employer and the employee's GP (subject to employee's pre-agreed consent).
• absence resolved at earliest stage possible and at least cost
TIMESCALE:
4 - 7 days absence
Step 5 PHYSIOTHERAPY TREATMENT • Following the assessment, backProActive will contact the employer to ascertain if employee has returned to work.
• If employee is still absent due to back pain backProActive will establish whether the employer will fund a limited course of physiotherapy treatment (if NHS treatment is not available at this stage)
• If approved, a short course of physiotherapy treatment (to pre-agreed funding level) to restore function and encourage early return to activity and work.
• Upon conclusion of the treatment the findings will be recorded in an easy-to-follow summary which may be made available to the employer and the employee's GP (subject to employee's pre-agreed consent)
• absence resolved at earliest stage possible and at least cost
TIMESCALE: 1 - 3 weeks
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